Returns are eligible for store credit only within 14 days of delivery date. Return & exchange shipping is the responsibility of the customer. Returns past the two week mark will not be accepted and will be sent back at the customers expense. Once orders are placed they cannot be cancelled!
What can be returned?
- Items that are UNWORN & UNWASHED.
- Items free of perfume, dog hair, deodorant, cigarette smoke, etc.
- Items purchased at regular price!
What cannot be returned?
- Items that smell of perfume or cigarette smoke.
- Items with dog hair or deodorant.
- Bodysuits, activewear such as sweatshirts, legging, sports bra's, etc.
- Accessories (Jewelry), shoes & swimwear.
- Items purchased during a SALE, sale items.
- Items purchased with store credit OR a discount code.
Our Inventory is constantly changing so exchanges are not likely but can be requested on the packing slip. We will perform the exchange if the item requested is in stock at the time. If it’s out of stock, store credit will be issued!
If you received a damaged item, there is a three day notification policy from the day you received your item. Email us within three days for an store credit/gift card. Damaged items must be reported to us prior to wearing the garment. Tags must still be attached.
HOW DO I GET STORE CREDIT?
Store credit will be issued via email or direct message, in the form of a discount code.
If your return does not meet all guidelines, it will be discarded or shipped back to you at the customer's expense.
Please fold your items neatly and wrap your items in tissue paper or some sort of package to protect the clothing from damage during shipping.
Fill out the return form on the bottom of your packing slip & include it in your return!
Returns are processed every 3-4 days!
Please double check your shipping address! Once we ship the package, you will be charged to double ship if you enter the wrong address.
ELIGIBLE RETURNS SHOULD BE MAILED TO:
Please fill out the return form on the bottoms of your packing slip & include it in your return!
2501 Gary Fitts Street
Tuscaloosa, Alabama 35401
ALL RETURN AND EXCHANGE REQUESTS SHOULD BE EMAILED TO:
If you have a question as to if your return is eligible, please email: firstname.lastname@example.org
Please double check your shipping address BEFORE you place your order! We ship out orders as fast as we possibly can, and cannot be responsible if you attempt to message/email us to change your ship to address, as your message/email may not be seen before the item is shipped. You will be charged to re-ship the order to you, if it is returned to us because the wrong shipping address was provided when placing your order.
***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE. FOR THIS REASON, WE HIGHLY RECOMMEND SHIPPING YOUR PACKAGE WITH TRACKING.***